Well a while ago I was written up in school for walking off with food they didn’t let me pay for. The way that the register is set up is one line to get the food and a register line. That day there were cereal bars at the register line, and I circumvented the food line to get in the register line. I just wanted a cinnamon toast crunch bar because they’re so damn tasty. I finally reach the front of the register line, as if that doesn’t take long enough by itself, and then this old bat at running the thing tells me to jump in the back of the food line. Now I understand that this is technically where the entire breakfast process begins, but yeesh. I just want some cinnamon toast crunch! She pisses me off by taking the account punching thing away and holding it away like a five year old holding their tonka truck from an enemy diaper wear, so I just say “Bye!” and walk off with an un-paid for bar. I shouldn’t have stolen it, but that’s not the point.
This morning, I hopped off the bus and walked on over to the food line and got in the back. I didn’t feel like getting bitched at this morning, so I went with the “rules” that they have in place, but not on display anywhere on this planet. As I stood there, I began to notice something strange. This isn’t a line, it’s a blob of “brothers” standing about and more and more of their friends and strangers hopping in front of that blob to cut in line. So I’m standing in blob for ten minutes not moving, and I see at least five people do exactly what I did. Cut around the line, grab one thing, and move on. Nobody said anything, nobody took away account punchers like five year olds, and nobody came even close to writing someone up and getting the kid in trouble with their parents for stealing. Several kids just walked off with food, at least thirty kids cut in line, and I stood in said blob for at least 20 minutes. By the time I finally got to the end of the line with my food, I realized I was pissed.
If you’re going to run anything, you treat your consumers equally and fairly, and you don’t isolate people based on how you feel that day. I don’t care how much medication you’re on, and how much you forgot to take that morning, you don’t flip out on one kid and be a total bitch about things just because you’re a sub-minimum wage lunch lady who’s spiraling close to drug abuse and suicide. You persecute me, then you need to let ALL of your staff know that those are the rules, and they apply to everyone.
Quit picking on one kid whenever you feel like it, and remain consistent with your rules and regulations that you fail to keep posted and upheld.
